Contact us
- Service number: 00800 0825 0804
- Email: thankyou@mail.lattiz.com
Frequently asked questions
Frequently asked questions
Can I try Lattiz in my own company?
Yes, you can arrange a suitable time for a free demo at your location. Our Lattiz® account managers or certified Lattiz® partners will show you how Lattiz® works and you'll have the opportunity to try the machine and taste the delicious results.
Request a demoIs Lattiz® the right choice for me?
Lattiz® is the smart milk solution that makes it easy to sell more coffee. If you're in a foodservice business and want to offer your customers a great coffee experience, it's designed for you. We understand that staff rotation can be high, consistency is hard to achieve, and preparing milk coffees takes time. Meanwhile, customers expect constant high quality and they don't want to wait. If you recognise this, Lattiz® is the solution for you.
Request a demoHow is Lattiz® installed?
The Lattiz® machine is connected to your power and water supply. The necessary requirements are:
- Electrical outlet: 230V / 50-60Hz / 2900W / 13A.
- Requisite water pressure: 1.5 – 6 bar.
- Water connection: ¾ BSP, installed with a regularly maintained filtering system.
As a new Lattiz® customer, how can I place my first Lattiz® pack order?
Once you have your Lattiz® machine from a certified partner, you can either order directly from them or order through our webshop. Just request a webshop account with your Lattiz® partner and you're ready to get started.
How do I get in touch with you?
To contact us, please use the form and we will reply to you as soon as possible.
Contact usWhat do you mean by "free demo"?
When you book an appointment, we'll visit your location to show you how Lattiz® works. This is free of charge and at a time that suits you. The demo takes about 45-60 minutes. After this, we hope you'll be excited by the benefits of Lattiz®.
Is there any obligation to buy after the demo?
No, there is not. We're more than happy to show you the benefits of Lattiz®. As long as you are a foodservice professional and intend to use Lattiz® in your business. The concept is not for in-home (personal) use.
Request a demoAs a private customer, can I also benefit from Lattiz®?
The Lattiz® concept is designed specially to boost business for foodservice professionals. As the Lattiz® pack produces milk foam for approximately 140 cappuccino* and needs to be used within 10 days due to shelf life, it's not well suited for in-home (personal) use.
*depending on machine settings.
What does a closed system milk foam solution mean?
We call Lattiz® a closed-system milk foam solution because the milk product is never in contact with the machine or with the person operating the machine. This is possible because of the intelligent, innovative technology in the foaming module.
Find out moreHow come I don’t have to clean Lattiz® and it is still hygienic?
No intensive cleaning programs are necessary, because there is no contact with the milk and the machine. The only part in contact with milk is the inside part of the foaming module. This part is automatically cleaned by using hot water at pre-programmed moments.
Find out moreWhat is Lattiz®?
Lattiz® is the smart milk solution for perfect milk foam, designed for professional use. It consists of a machine and a 4L pack, also called a bag-in-box. Once the pack is opened and inserted in the machine, it serves perfect milk foam at the touch of a button. You can adjust the settings completely to your wishes by means of the touchscreen on the machine.
Find out moreHow does Lattiz® work?
With Lattiz® you create perfect milk foam every time. Being a good host comes with challenges: it requires skill, time and attention to offer your customers a great coffee experience. Lattiz® is available at relatively affordable cost, needs no cleaning and will be installed for you without charge.
See how it worksHow is the machine cleaned?
Lattiz® requires no cleaning due to the patented hygienic system. There's no contact between operator and machine or milk. Every pack comes with a new disposable connector, so that all parts that come in contact with milk foam are replaced. On top of this, before and after every use, the machine flushes so that no residue stays behind. Also, the machine flushes automatically after changing the Lattiz® pack and when it has been idle over 45 minutes.
Is Lattiz® the right choice for me?
Lattiz® is the smart milk solution that makes it easy to sell more coffee. If you're in a foodservice business and want to offer your customers a great coffee experience, it's designed for you. We understand that staff rotation can be high, consistency is hard to achieve, and preparing milk coffees takes time. Meanwhile, customers expect constant high quality and they don't want to wait. If you recognise this, Lattiz® is the solution for you.
Where can I buy Lattiz®?
You can buy Lattiz® from one of our certified Lattiz® partners. If you're interested, go ahead and arrange an appointment with us.
Arrange appointmentWhat are the dimensions of Lattiz®?
The dimensions of the closed machine are w x d x h - 195 x 487 x 591 mm. The dimensions of the open machine are w x d x h - 195 x 487 x 915 mm.
View all specificationsWhat is the energy label of the machine?
The machine has an A++ energy label.
Where can I find Lattiz®?
You can experience the smart milk solution at trade fairs near you.
You will also find Lattiz® hard at work in many foodservice locations in your area.
Contact usHow much does it cost?
Lattiz® is sold by our certified partners across Europe. They will give you the specific price for the Lattiz® machine.
Interested? Get Lattiz® nowDo I need to turn off the machine at the end of the day?
No, you don't need to turn off the machine at the end of the day. The machine will go into automatic 'sleep mode' and so will consume hardly any energy until you touch it again.
If you plan to close for a longer period, please contact your service partner to close off the machine, and again when re-opening, to keep it working properly.
What about sustainability?
With Lattiz®, you reduce milk waste and packaging waste. The pack is recyclable and made from FSC certified carton. Lattiz® does not contain any ingredients from GMO origin.
Read more about sustainabilityCan I personalize my milk setting for latte art?
Yes, absolutely! You can adjust the amount of milk and milk foam to your preference and there is a specific 'latte art' setting which provides the perfect basis for you to get creative.
Where can I buy Lattiz® packs?
You can order Lattiz® packs in several ways: either through our dedicated partners, or at our webshop. Once you've purchased a Lattiz® machine, you will have access to the webshop.
Contact usHow is the Lattiz® product produced?
Every day, FrieslandCampina collects raw milk from its member dairy farmers and transports it to the factory. In the factory, a high-quality production process concentrates the milk and heats it in a way that preserves the best properties of the milk. This way, the perfect product is made for use in the Lattiz® machine and preparation of the best cappuccinos and latte specialties.
How do I put the Lattiz® pack in the machine?
When you open a new pack, tear off the flap of carton completely. Pull the spout upward and remove the orange lock. Then, pierce the foaming module, if you prefer, use the piercing tool provided.
Every pack comes with a new disposable connector, so that all parts that come into contact with milk foam are replaced.
To place the pack, you simply open the machine and place the pack with the spout facing downwards.
Press the front of the spout with your thumb to make sure it is fastened correctly.
Close the coupling by pushing it upwards and close the machine lid.
Now Lattiz is ready for use again.
All these steps are also displayed on the Lattiz® pack.
What are the pack dimensions and weight?
The dimensions of the Lattiz® pack are w x d x h - 150 x 160 x 275 mm.
Gross weight of the Lattiz® pack is 4.5 kg.
View all specificationsHow do I store the Lattiz® pack?
Lattiz® packs do not need to be cooled at any point.
We recommend storing the pack in a dry place at a temperature between 5°C - 30°C. Recommended usage temperature is between 10-25°C. Avoid higher temperatures to guarantee quality, and also never freeze the pack.
What is the shelf life of the Lattiz® pack?
The shelf life of the product depends on your exact location, so always check the expiry date when you've received the pack. When the pack is connected to the machine, the shelf life is 10 days, no cooling necessary.
Are there different types of Lattiz® milk solutions?
There is only one 4 litre Lattiz ®pack which you can use for all your needs.
View product specificationsWhat do I do if the Lattiz® pack is damaged or leaking?
In the exceptional case that your pack is damaged and it is no longer usable, please contact us.
Contact usWhat is the price of a Lattiz® pack?
Lattiz® is sold by certified partners across Europe. Your partner can give you with the specific price for the Lattiz® pack.
Do I need to remove the Lattiz® pack at the end of the day?
No, the product does not have to be removed from the machine at the end of the day, because it can be kept for 10 days in the machine after opening, without cooling.
At the end of the day, put the machine in sleep mode and the next day it will rinse once and be ready for use.
How long can I keep the Lattiz® pack inside the machine?
The Lattiz® pack can stay in your machine for 10 days without cooling. The machine automatically shows when the Lattiz® pack is expired, and it will require you to place a new pack. This way, you never need to worry about expired milk anymore.
What do I do with the empty Lattiz® pack?
You can separate the bag from the outer carton box and dispose of them according to the policy of your local area's recycling scheme.
Which allergens does Lattiz® contain?
Lattiz® contains lactose and milk protein. Lattiz® is gluten-free.
Do I need to keep the pack cool?
Lattiz® packs do not need to be cooled at any point.
We recommend storing the pack in a dry place at a temperature of between 5°C-30°C. Recommended usage temperature is between 10-25°C. Avoid higher temperatures to guarantee quality, and also never freeze the pack.
What about sustainability?
The Lattiz® machine has an A++ energy label, requires no cleaning (hence no need for chemical detergents) and there is no cooling needed in the machine: once the pack is opened, there is a guaranteed 10 days shelf life without refrigeration.
Read more about sustainabilityHow many milk coffees can I make with one Lattiz® pack?
Every Lattiz® pack contains 4 litres. Depending on your settings, you can make milk foam for up to 140 cappuccinos of 180ml.
View all specificationsWhat do I need to do when I will re-open my location?
If Lattiz® has not been used for a while we ask you to follow a number of steps to ensure optimal quality of the milk foam. Please contact your service partner in case the quality of milk foam is not right after these actions. View the step-by-step instructions in the video.
Watch videoCan I track my order?
After you've paid for your order, we'll process it. On the day of shipment, we'll email you a track and trace code. Please note: this is not immediately after confirmation and payment.
I lost my account login details, how do I retrieve them?
If you go to My Lattiz®, you can click on "forgot my password". If you fill out your email, we'll send you a new password.
Go to My Lattiz®I can't find the product I'm looking for in the webshop.
You can only order Lattiz® packs in the webshop. (There is only one type of pack to suit all needs). If you have any issues, please let us know via the contact form.
Contact usHow long does it take before I receive my order?
We aim to deliver your order within 2 working days. However, we work with several partners and so delivery time can vary.
What are the payment options?
In the webshop, you can pay by using the certified payment options which might differ per country (for example invoice, iDeal, Sofort, Klarna).
Is there a minimum order?
The minimum order quantity is 4 Lattiz® packs.
Can you guarantee my payment is safe?
We only use certified and safe payment methods, so we can guarantee payment safety.
What should I do if my pack is damaged?
In the exceptional case that your pack is damaged and no longer usable, please contact us and we'll help you straight away.
Contact usWhat if I don't want my order any more and it's already shipped?
Unfortunately, we cannot cancel an order that has already been confirmed.
Contact usDo you charge a delivery fee?
No, we do not charge a delivery fee.
I placed an order online, but haven't received a confirmation yet. What do I do?
If you have not received a confirmation email, please let us know using the link below.
Contact usMy Lattiz® machine does not work as it should, where can I get support?
Install a new pack. Is the problem solved? Please call the number on the Lattiz® pack to report your pack problem. If you still experience any machine malfunctions, please contact your Lattiz® service partner.
I can't find any answer to my question in these FAQs.
Our team is ready to answer your queries. Please use this link.
Contact usWhere can I find user instructions or manuals for Lattiz®?
When you buy your Lattiz® machine, the box comes with a user manual. If you would like to view it digitally, please download it via My Lattiz®.
Go to My Lattiz®Sounds good? Experience Lattiz® with a free demo
We'll be happy to show you how it works at your location.
Request a demo